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About Us

Matthew Graupner - Agent

Matthew has been a resident of the Spokane area for over 40 years.  The Matthew Graupner Farmers Insurance Agency opened in 2005, serving our valued clients in both Washington and Idaho.  Today the agency is a multi line, full service insurance and financial services agency with 3 full time licensed staff here to help in any way we can.

Our Goal: To go above and beyond when providing insurance and financial solutions to the ever changing needs of our clients.  Protecting our clients and their assets from potential exposure and providing a variety of options to meet those needs, without sacrificing their expected level of excellence in customer service and value.

Matt's email: Mgraupner@farmersagent.com

NICOLE WILSON - Customer Service Manager

Nicole has been a part of our team since Spring of 2015.  As manager of our customer service, Nicole acts as a liaison between our clients and the insurance company, making sure the lines of communication remain open. 

Customer service is an integral part of our agency.  Implemented feedback loops allow us to capture feedback to improve customer service and ensure that quality and service exceed customer expectations.  Nicole strives to build trust and long term relationships with our valued clients.

Nicole's email: Nicole.mgraupner@farmersagency.com

 


Cassandra Powers - Customer Service Representative

Cassandra joined our team in the summer of 2017.  She is likely the first person you will speak to when calling or arriving at our office.  Cassandra is fully licensed in both the areas of property & casualty, as well as life & disability insurance. 

Cassandra assists Nicole with many of our day to day transactions, and is willing to help clients with any billing concerns, as well as able to offer quotes & answer many of the frequently asked questions our clients encounter.

Cassandra's email address is:  Cassandra.mgraupner@farmersagency.com